The Winona Bookmobile visit on Friday, August 22 (11am-Noon) is cancelled due to the Winona Peach Festival. It is expected to resume the following week. Thank you for your understanding.
Due to a mid-day fire drill, Turner Park Branch and Les Chater Family YMCA are closed for a fire drill from noon-1 pm. Thank you for your patience.
Due to roof repair maintenance, the Branch is temporarily closed from September 2 until October 10. Please visit Parkdale and Barton locations as your nearest branches for your library needs. Thank you for your understanding.
From August 18-19, accessible parking spots at the back of the building will not be available due to concrete and perimeter walkway repairs. From August 20-22, the main entrance from the back of the building will not be available. Please use the sidewalk on the side of the Branch to enter through the front entrance (off Rymal Road East) and gain access to the back parking lot. Thank you for your understanding.
Please note that the audio volume levels on our public computers are having issues. The estimated time of disruption is unknown at this time. Thank you for your patience.
The accessibility ramp at Mount Hope Branch is damaged. The handrail is not available. The ramp will not be available while being repaired. We aim to fix it quickly.
Resident Request for Reconsideration of Service
This form is intended for residents of Hamilton, or those who work and/or go to school within Hamilton. If you do not live, work or go to school in Hamilton and still desire to submit a comment, please direct your comment to email ask@hpl.ca.
HPL recognizes the right of individuals to express opposition to an author, presenter, performer, creator, or creator's ideas or their creative expression in items selected and programs delivered by the Library. While individuals have the right to reject items or programs they do not approve of for themselves, they do not have the right to restrict the freedom of others. At HPL, many points of view and modes of expression can be examined without hindrance. No ideas or opinions have universal acceptance and the use of language and visual depiction, either descriptive or expressive, can stimulate controversy.
Individuals who feel an item, program, or exhibit falls outside the criteria outlined in the Intellectual Freedom Policy linked below, can share their concerns with Library Staff. Residents of Hamilton who are unsatisfied with the response can complete the form below.
- HPL's Management team reviews all formal complaints and engages appropriate Staff and Management to examine the item based on the request submitted.
- The decision on this or any subsequent reviews will reflect the principles outlined in the Library's policies, including our Collections Policy, Working with Us Policy and Intellectual Freedom Policy.
- When the review is complete, the user is provided a written explanation of the decision via email.