City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday November 22. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

2

Saltfleet Library Accessible Door Unavailable

The accessible door at the Saltfleet branch is currently out of order and unavailable for patron use. Our facilities department will review and advise once it is restored to service.

Affected Branch:

Saltfleet Branch

Nearest Branches:

Red Hill Branch

Stoney Creek Branch

Publish Date:

Saturday, November 23, 2024 - 1:45pm

Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

About Extended Access Service

Extended access keypad and the inside of the Lynden Branch.

What is Self-Serve Extended Access?

It allows registered Members access to the collections, public computers (currently available at Central Library and the Sherwood Branch; testing is underway at all branches), Wi-Fi and space in the Carlisle, Freelton, Lynden and, Greensville branches during hours when Staff aren’t scheduled.

How do I sign up?

Pick up a form at a branch, or download, print and fill out the form. Bring the completed form to any HPL branch to finalize the registration process with Staff.

Who can register?

Self-Serve Extended Access is available for Hamilton Public Library Members who:

Hold a valid resident Hamilton Public Library card.
Present valid photo ID (e.g., Ontario ID, Driver's License, Student ID, etc.).
Are age 14 or older. Children under age 14 must always be accompanied by a parent or guardian and the parent or guardian is considered the main user.
Complete the Self-Serve Extended Access Terms and Conditions Form.
Uphold the Member and Service Agreement.

What services are offered?

Registered Members can browse and borrow items in branch collections and access Wi-Fi at the Carlisle, Freelton, Lynden and Greensville branches during specified hours and during hours when Staff aren’t scheduled. Please note that public computers are currently available at Central Library and the Sherwood Branch. Testing is underway at all branches due to the cybersecurity incident that took place in February 2024.

What if I need help when Staff aren’t in the branch?

Staff are scheduled to work at the branch for a portion of each business day. For extended hours, HPL staff at other branches provide remote support via a dedicated video/phone link using the Open+ system. Additional security cameras are also on site to monitor the branches.

What are the hours for Self-Serve Extended Access?

Please see hpl.ca/hours for up-to-date information.

Guidelines

Registering library cardholders ensures greater accountability and understanding of the mutual responsibilities in using the library during Self-Serve Extended Access hours.
By registering for Self-Serve Extended Access, you agree to comply with Hamilton Public Library Policies and Procedures and accept responsibility for the space, equipment, and furniture in the branch during your visit.