Library Services Update
HPL is recovering from the City of Hamilton's cybersecurity-related incident, which began Sunday February 25 and continues today. Learn more.
- Public computers are available at all branches. JAWS (Job Access With Speech) computers are not available.
- Printing is available at all branches.
- Photocopying and scanning is available at all branches except at Westdale and Concession.
- Public Wi-Fi is available at all branches.
- Makerspace services are available at select locations.
Contact Library Staff at 289-779-7588, hpl.ca or askus@hpl.ca. Check hpl.ca/events for programs and hpl.ca/hours for open hours.
About Extended Access Service
What is Self-Serve Extended Access?
It allows registered Members access to the collections, public computers (currently available at Central Library and the Sherwood Branch; testing is underway at all branches), Wi-Fi and space in the Carlisle, Freelton, Lynden and, Greensville branches during hours when Staff aren’t scheduled.
How do I sign up?
Pick up a form at a branch, or download, print and fill out the form. Bring the completed form to any HPL branch to finalize the registration process with Staff.
Who can register?
Self-Serve Extended Access is available for Hamilton Public Library Members who:
- Hold a valid resident Hamilton Public Library card.
- Present valid photo ID (e.g., Ontario ID, Driver's License, Student ID, etc.).
- Are age 14 or older. Children under age 14 must always be accompanied by a parent or guardian and the parent or guardian is considered the main user.
- Complete the Self-Serve Extended Access Terms and Conditions Form.
- Uphold the Member and Service Agreement.
What services are offered?
Registered Members can browse and borrow items in branch collections and access Wi-Fi at the Carlisle, Freelton, Lynden and Greensville branches during specified hours and during hours when Staff aren’t scheduled. Please note that public computers are currently available at Central Library and the Sherwood Branch. Testing is underway at all branches due to the cybersecurity incident that took place in February 2024.
What if I need help when Staff aren’t in the branch?
Staff are scheduled to work at the branch for a portion of each business day. For extended hours, HPL staff at other branches provide remote support via a dedicated video/phone link using the Open+ system. Additional security cameras are also on site to monitor the branches.
What are the hours for Self-Serve Extended Access?
- Please see hpl.ca/hours for up-to-date information.
Guidelines
- Registering library cardholders ensures greater accountability and understanding of the mutual responsibilities in using the library during Self-Serve Extended Access hours.
- By registering for Self-Serve Extended Access, you agree to comply with Hamilton Public Library Policies and Procedures and accept responsibility for the space, equipment, and furniture in the branch during your visit.
