City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday November 22. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

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Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

City IT Planned Maintenance

A City IT systems update is scheduled for early Saturday morning. This will impact access to HPL's network and some applications. This update will improve overall network capacity, performance, resiliency, reliability and is the foundation for future network updates. Thank you for your patience.

Publish Date:

Wednesday, November 20, 2024 - 8:00am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

Early Closure - All HPL Branches, Friday, November 22

Due to a special event, all HPL branches will close at 4 pm on Friday, November 22.

Central Library's 4th Floor will be closed all day except for the Newcomer Learning Centre and Makerspace which will be open until 4 pm.

Regular service hours resume on Saturday, November 23.

Thank you for your understanding.

Affected Branch:

Central Library

Publish Date:

Wednesday, November 13, 2024 - 2:00pm

Print, Copy and Scan

Due to the ongoing cybersecurity incident that took place in February 2024, Library services are currently being restored. Thank you for your patience.

Public computers are available at all locations except Central Library's 2nd and 3rd Floors, Carlisle, and Mount Hope branches.
Printing is available at all branches. Photocopying is available at all branches except for the Central Branch, Terryberry, Concession, and Dundas branches.
Scanning is not yet available.

HPL now offers wireless printing, in addition to our current printing, photocopying and scanning services at all branches. Check your account balance. Pay for prints online by credit card, or in branch by debit or credit card.

Printing from a Public Computer

Letter (8.5 x 11) and legal (8.5 x 14) paper sizes are available for printing.
Colour and black and white printing is available at all branches.
For a limited time, Members can print 10 free pages in black and white per day.

Wireless Printing: Print on the Go

Wireless printing is available at all HPL branches. See the list of acceptable formats.
Print wirelessly from your device, either at the branch or from home.
First time logging in or changed your PIN? Add your card.
Simply use the Print on the Go portal to upload your document.
Visit any branch (bring your card) to release your job. Please allow sufficient time before the branch close. Print jobs expire after 96 hours. See branch hours.
Need help? Check our Frequently Asked Questions and watch this instructional video .
For a limited time, Members can print 10 black and white prints per day or 4 colour prints per day for free. Your free daily prints appear as a dollar amount credited to your account balance. This credited amount expires daily.
You will be charged for prints above this amount.
Follow these instructions to help you upload and retrieve your print job(s).

Photocopying

Letter (8.5 x 11) and legal (8.5 x 14) paper sizes are available for photocopying.
Colour and black and white photocopying is available at all branches.
For a limited time, Members can print 10 black and white prints per day or 4 colour prints per day for free. Your free daily prints appear as a dollar amount credited to your account balance. This credited amount expires daily.
You will be charged for prints above this amount.

Scanning

Scanning is free and available at all HPL branches.
You can use the photocopiers to scan documents and send them to your USB stick or Email.
Suitable scans can be saved as PDF and JPG.

Lamination

Since March 13, 2023, self-serve lamination is available at Central Library (2nd floor), and the Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown Branches. There is a $1.00 cost for an 8.5x11 lamination pouch. (Please note, the lamination of vaccine certificates is no longer free.)

Specialized Print Services

HPL’s Makerspaces offer 3D printing, scanning, large-format printing, label-making, etc. Book your Makerspace appointment today.

Pricing:

0.10/ page for black and white
0.25/ page for colour

For a limited time, Members can print 10 free pages in black and white per day. Each Member receives a daily balance of $1.00 CAD that can also be used towards colour printing.