City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Tuesday October 29. Learn more.

Public computers are available at all locations except Central Library's 2nd and 3rd Floors.
Printing is available at all branches. Photocopying is available at all branches except for the Terryberry, Concession, and Dundas branches. Scanning is not yet available.
Website log-in is available, access is restored to the catalogue, the HPL App is online, online eResources are available and Holds can be placed.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, October 29, 2024 - 8:00am

Notices

2

Concession Accessible Washroom Unvailable

The accessible washroom at Concession Branch is currently out of order. We are working with facilities staff to restore access. We apologize for the inconvenience.

Affected Branch:

Concession Branch

Nearest Branches:

Sherwood Branch

Terryberry Branch

Publish Date:

Tuesday, October 29, 2024 - 6:30pm

Phishing Scheme

Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Publish Date:

Thursday, October 17, 2024 - 10:00am

Home Library Service

The Home Library Service provides library materials to Hamilton residents unable to get to any of our 23 branches or Bookmobile sites.

To qualify, individuals must be:

Homebound or institutionalized for three months or more because of age, illness, frailty, or caregiver responsibilities.
A Hamilton resident.

Apply online or ask a caregiver to pick up a form in-Branch:

After you apply, HPL Staff select materials and mail them directly to you for free. Please note it may take 4-6 weeks from the time of application to the first delivery.

When finished, return your materials using the provided postage-paid return envelope. Family or friends can also return your items for you at any HPL branch. Take your time to enjoy your materials and return them at your convenience.

Canada Post offers a Delivery Accommodation Program to help you post packages to the library due to physical limitations. For more information about this program, please call Canada Post at 1-844-454-3009.

Questions? Call 905-546-3200 x 3222, email HLS@hpl.ca or chat at hpl.ca.