Library Services Update
HPL is recovering from the City of Hamilton's cybersecurity-related incident, which began Sunday February 25 and continues today. Learn more.
- Public computers are available at all branches. JAWS (Job Access With Speech) computers are not available.
- Printing is available at all branches.
- Photocopying and scanning is available at all branches except at Westdale and Concession.
- Public Wi-Fi is available at all branches.
- Makerspace services are available at select locations.
Contact Library Staff at 289-779-7588, hpl.ca or askus@hpl.ca. Check hpl.ca/events for programs and hpl.ca/hours for open hours.
Publish Date:
Thursday, December 19, 2024 - 5:45pm
Refund Policy
Hamilton Public Library will provide refunds for the following:
- Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
- Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
- Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
- If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
- Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.
Publish Date
December 2018
