Bibliocommons Maintenance- December 8

Due to system maintenance, the catalogue may not be available on Sunday, December 8 from 8:00 am to 10:00 am. We apologize for the inconvenience.

Publish Date:

Monday, December 2, 2024 - 8:00am

City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Tuesday December 3. Learn more.

Public computers are available at all branches. JAWS public computers are not available
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 26, 2024 - 8:00am

Notices

4

Public Computers Not Available During Dec 3 Study Hall Hours

Public computers will not be available Dec 3 8PM-12AM due to system restoration updates. Thank you for your understanding.

Publish Date:

Saturday, November 30, 2024 - 9:00am

Inter Library Loan Service on Pause

Inter Library Loan (ILLO) service is paused due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 27, 2024 - 11:00am

Delayed Branch Openings

Due to Staff training, the following three branches have delayed openings of 10 am.

Tuesday, December 3: Red Hill Branch

Thursday, December 5: Binbrook Branch

Wednesday, December 11: Terryberry Branch

You may visit nearby HPL locations for your library needs. www.hpl.ca/hours

Publish Date:

Wednesday, November 27, 2024 - 10:00am

Magazine Delivery Delay

Magazine deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 27, 2024 - 8:30am

Online Payment Now Available

Hamilton Public Library now offers you the ability to pay your fines online using a secure online e-commerce tool. Using your credit card (debit currently not accepted), you can pay your fines in full from the comfort of home or using one of our library computers. Note: you cannot pay partial fines online.

Through SmartPay, you can:

Pay all your fines/fees in full using your credit card (debit currently not accepted)
Add money to your account for printing and photocopying using library machines

HPL does not keep your credit card number and all transactions are completed through a secure, encrypted channel. SmartPay allows library staff to further assist you with your information needs.

For member service concerns, you will need your Transaction Number, Date and Time of Payment for when you contact us at: 905-546-3200 x3275.

FAQs for Members

What is SmartPay?

SmartPay is a secure online e-commerce tool whereby members can pay bills, fines, invoices or fees to organizations or companies. SmartPay is HPL’s new online method of paying fines.

Where do I access it?

You can find a link to SmartPay either on the hpl.ca homepage or on the top navigation in HPL’s online catalogue (Bibliocommons).

I am not sure if I completed a transaction. How can I check?

Go to SmartPay, log in using your library card number and PIN and go to the Transactions tab. Your past transactions will be listed. You can also click on the Add Money tab to see your print account balance or the Pay Fines/Fees tab to see if you still owe fines.

I cannot access the site? What should I do?

Make sure you are using the correct number on your library card and your correct PIN number. If you are sure you are using the right numbers but still cannot access the SmartPay site, please contact us at: 905-546-3200.