City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday November 22. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

3

Saltfleet Library Accessible Door Unavailable

The accessible door at the Saltfleet branch is currently out of order and unavailable for patron use. Our facilities department will review and advise once it is restored to service.

Affected Branch:

Saltfleet Branch

Nearest Branches:

Red Hill Branch

Stoney Creek Branch

Publish Date:

Saturday, November 23, 2024 - 1:45pm

Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

We're on the Move!

delivery bins A lot of work happens behind the scenes with the Library’s collections. We are always looking for new ways to get you the books, DVDs and materials that you’re looking for as quickly and efficiently as possible.

Starting October 2, we will be making some big changes to our inter-branch delivery system. You may not know that HPL has a courier system that travels between all branches Monday to Friday delivering materials. We’ve updated our daily delivery routes and delivery times, and are also making changes to how branches sort holds.

The goal of these service changes is to improve your experience (minimize the time it takes to receive your holds) and ensure we are being as efficient as possible in the process (minimize the time to move materials between branches).

Hamilton Public Library circulates nearly 6 million physical items annually. We are excited to be able to review and update a core part of our service to better meet your needs. We appreciate your patience and understanding and will make every effort to minimize disruption during this service change.

We are proud to continue to grow and evolve Library services as a community beacon and respond to the changing needs of our community. We welcome your feedback; if you have any questions about the changes to the delivery system, please let us know via the Contact Us form.