City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday November 22. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

3

Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

City IT Planned Maintenance

A City IT systems update is scheduled for early Saturday morning. This will impact access to HPL's network and some applications. This update will improve overall network capacity, performance, resiliency, reliability and is the foundation for future network updates. Thank you for your patience.

Publish Date:

Wednesday, November 20, 2024 - 8:00am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

Early Closure - All HPL Branches, Friday, November 22

Due to a special event, all HPL branches will close at 4 pm on Friday, November 22.

Central Library's 4th Floor will be closed all day except for the Newcomer Learning Centre and Makerspace which will be open until 4 pm.

Regular service hours resume on Saturday, November 23.

Thank you for your understanding.

Affected Branch:

Central Library

Publish Date:

Wednesday, November 13, 2024 - 2:00pm

Resident Request for Reconsideration of Service

This form is intended for residents of Hamilton, or those who work and/or go to school within Hamilton. If you do not live, work or go to school in Hamilton and still desire to submit a comment, please direct your comment to email ask@hpl.ca.

HPL recognizes the right of individuals to express opposition to an author, presenter, performer, creator, or creator's ideas or their creative expression in items selected and programs delivered by the Library. While individuals have the right to reject items or programs they do not approve of for themselves, they do not have the right to restrict the freedom of others. At HPL, many points of view and modes of expression can be examined without hindrance. No ideas or opinions have universal acceptance and the use of language and visual depiction, either descriptive or expressive, can stimulate controversy.

Individuals who feel an item, program, or exhibit falls outside the criteria outlined in the Intellectual Freedom Policy linked below, can share their concerns with Library Staff. Residents of Hamilton who are unsatisfied with the response can complete the form below.

HPL's Management team reviews all formal complaints and engages appropriate Staff and Management to examine the item based on the request submitted.
The decision on this or any subsequent reviews will reflect the principles outlined in the Library's policies, including our Collections Policy, Working with Us Policy and Intellectual Freedom Policy.
When the review is complete, the user is provided a written explanation of the decision via email.

First Name *

Last Name *

Library Card Number

Email *

Phone Number *

Do you live, work or attend school in Hamilton?

live, work or school *

Live

Work

School

Postal Code of School, Work or Home *

Which type of service are you requesting be reconsidered?

Book Displays

Which branch is this display located? *

Please describe the book display *

Upload a photo

What is the basis of your objection? *

What do you think might be the consequence of viewing this display? *

What did you find of value in the display?

Do you have an alternate display to suggest?

What steps do you wish the Library to take? *

Name of Program *

Date of Program *

Month

Day

Year

Audience

Program Audience

Children

Teen

Adult

Older Adult

I bring this request forward on behalf of

I bring this request forward on behalf of radio

Myself and/or my child(ren)

Group/Organization (indicate name)

Group/Organization Name

What do you find objectionable about this program? *

Please be specific: topic, audience, speakers, etc.

Do you plan to attend this event? If program has occurred, did you attend? *

How would you like your concern to be addressed? *

Room Bookings

Name of Event *

Date of Event *

Month

Day

Year

I bring this request forward on behalf of

I bring this request forward on behalf of radio *

Myself and/or my child(ren)

Group/Organization (indicate name)

Group/Organization Name

What specifically do you find objectionable about this event (topic, audience, speakers, etc.)? *

How would you like your concern to be addressed? *

Format

Format radio *

Exhibition

Artwork

Archival Material/Artifact

Interpretive Material

What is the basis of your objection? *

Please be specific, cite the name of the exhibition, artwork, archival document or interpretive panel.

What do you think might be the consequence of viewing this material? *

What did you find of value in the material?

Have you examined the entire work or exhibition? *

Do you have alternate material or an alternate approach to suggest?

What steps do you wish the Library to take? *

I bring this request forward on behalf of

I bring this request forward on behalf of radio *

Myself and/or my child(ren)

Group/Organization (indicate name)

Group/Organization Name

What is the basis of your objection? *

Please be specific, cite the name of the archival document, collection or local history resource.

What do you think might be the consequence of viewing this material? *

What did you find of value in the material?

Have you examined the entire document, record, work or collection? *

Do you have alternate material to suggest?

What steps do you wish the library to take? *

Is there a service other than the ones listed above on which you would like to comment? *

Please provide details regarding your objection and steps you would like the library to take.

Are you representing your view(s) or those of a group?

Are you representing your view(s) or those of a group? *

My View(s)

Group