City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Wednesday November 20. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

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Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

City IT Planned Maintenance

A City IT systems update is scheduled for early Saturday morning. This will impact access to HPL's network and some applications. This update will improve overall network capacity, performance, resiliency, reliability and is the foundation for future network updates. Thank you for your patience.

Publish Date:

Wednesday, November 20, 2024 - 8:00am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

Early Closure - All HPL Branches, Friday, November 22

Due to a special event, all HPL branches will close at 4 pm on Friday, November 22.

Central Library's 4th Floor will be closed all day except for the Newcomer Learning Centre and Makerspace which will be open until 4 pm.

Regular service hours resume on Saturday, November 23.

Thank you for your understanding.

Affected Branch:

Central Library

Publish Date:

Wednesday, November 13, 2024 - 2:00pm

Delayed Branch Openings

Due to Staff training, the following branches have delayed openings of 10 am on:

Tuesday, November 19: Concession

Wednesday, November 20: Ancaster (2 pm opening)

Thursday, November 21: Valley Park

Please visit nearby branches for your library needs. www.hpl.ca/hours

Publish Date:

Wednesday, November 13, 2024 - 12:00pm

Kenilworth Branch - Roof Repairs

From November 11 to 29, the parking lot may not be available at certain times of the day due to repair maintenance. There may also be some noise disruptions in the branch. Thank you for your understanding.

Affected Branch:

Kenilworth Branch

Publish Date:

Thursday, November 7, 2024 - 3:00pm

Online Payment Now Available

Hamilton Public Library now offers you the ability to pay your fines online using a secure online e-commerce tool. Using your credit card (debit currently not accepted), you can pay your fines in full from the comfort of home or using one of our library computers. Note: you cannot pay partial fines online.

Through SmartPay, you can:

Pay all your fines/fees in full using your credit card (debit currently not accepted)
Add money to your account for printing and photocopying using library machines

HPL does not keep your credit card number and all transactions are completed through a secure, encrypted channel. SmartPay allows library staff to further assist you with your information needs.

For member service concerns, you will need your Transaction Number, Date and Time of Payment for when you contact us at: 905-546-3200 x3275.

FAQs for Members

What is SmartPay?

SmartPay is a secure online e-commerce tool whereby members can pay bills, fines, invoices or fees to organizations or companies. SmartPay is HPL’s new online method of paying fines.

Where do I access it?

You can find a link to SmartPay either on the hpl.ca homepage or on the top navigation in HPL’s online catalogue (Bibliocommons).

I am not sure if I completed a transaction. How can I check?

Go to SmartPay, log in using your library card number and PIN and go to the Transactions tab. Your past transactions will be listed. You can also click on the Add Money tab to see your print account balance or the Pay Fines/Fees tab to see if you still owe fines.

I cannot access the site? What should I do?

Make sure you are using the correct number on your library card and your correct PIN number. If you are sure you are using the right numbers but still cannot access the SmartPay site, please contact us at: 905-546-3200.