City-Wide Outage, Library Service Impacted

The City of Hamilton's cybersecurity-related outage that began Sun Feb 25 continues today, Fri April 19. This outage affects Library services and some programs. Website login, self-check kiosks, sorters, public computers, printing, scanning, Makerspaces are not available. Extended Access is cancelled. We are working with the City to restore these services and will provide updates as often as possible. Thank you for your patience.

Library Services Available

Staff are available by phone: 289-779-7588, chat, and email. Branches are open. Study Halls are available. Check the event listings for program updates. The Catalogue is available to browse, but you cannot log in or place holds at this time. Thank you for your patience.

Publish Date:

Wednesday, April 10, 2024 - 9:15am

Notices

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Dundas and Turner Park Branches - Period Promise Campaign

From April 15 - May 31, you may drop off menstruation products at the Dundas and Turner Park branches which are community collection locations. For more information, please visit www.uwhh.ca/periodpromise.

Publish Date:

Thursday, April 11, 2024 - 12:00pm

Solar Eclipse Glasses - Return to HPL Branches

If you would like to donate your ISO safety solar eclipse glasses, return them to any HPL Branch or Bookmobile visit. HPL and McMaster University have teamed up with the Royal Astronomical Society of Canada - Hamilton Centre to collect and redistribute. Thank you for returning your glasses.

Publish Date:

Wednesday, April 10, 2024 - 12:00pm

Phishing Scheme

Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Publish Date:

Tuesday, April 9, 2024 - 9:00am

Free PRESTO Card Frequently Asked Questions

How do I get a free PRESTO card?
Children ages 6-12 with a valid library card can get a free PRESTO card at any Branch or Bookmobile to travel free on HSR, GO and Burlington Transit. Only one PRESTO card permitted per child’s library card. While quantities last.

What steps are involved to activate a card?

Show your child’s library card to Staff at any Branch or Bookmobile or register for library card if you don’t have one.
Activate your new PRESTO card within 30 days. Bring proof of your child’s age (ex. birth certificate/passport) to one of the following locations:
HSR Customer Service Centre, 36 Hunter St. East (GO Station)
City Hall or Municipal Service Centres in Dundas, Ancaster, or Stoney Creek
Any Shopper’s Drug Mart or Fortinos location in Hamilton.
When your child’s PRESTO card is activated, they can travel free on the HSR, GO or Burlington Transit until age 13.

Do I need to load money on my child’s PRESTO card?
No. The card is FREE and travel is FREE for children ages 6-12.

What about kids under 5?
Children ages 0-5 always travel free on the HSR, GO and Burlington Transit.

How do I use the PRESTO card to travel?
When boarding the bus, tap the child’s PRESTO card on the PRESTO Fare Payment device.

What if my child loses the free PRESTO card?
This partnership provides one free PRESTO card to each child library card holder (until supplies last). Lost cards can’t be replaced with another free card. Additional card(s) must be purchased from a PRESTO vendor.

Can I laminate or hole-punch my card?
Please do not laminate your PRESTO card. It may cause it to melt or become damaged. Also, please do not puncture it or put a hole in it. It may disrupt the wiring inside the card, resulting in a damaged card that cannot be used. Ask Staff for special wallets that you can put your card in and attach it to a zipper pull or handle of a bag.

What happens when a child turns 13?
When your child turns 13, contact the HSR Customer Service Centre/City Hall or Municipal Centres to update the PRESTO card to a youth card. Youth fare must be loaded onto the card. Otherwise, the PRESTO card reverts to an adult card.

Can adults use these cards?
No. This program is limited to children ages 6-12. If adults don’t yet have a PRESTO card, they can pay the fare with the free PRESTO E-Tickets mobile app or pay with exact cash.

What if a child loses their free Hamilton Public Library card?
Parents/guardians can visit any HPL branch to replace the lost library card.

About PRESTO
PRESTO is an easy and safe fare payment system. It’s the cheapest way to travel on transit in Hamilton and across the region. Visit prestocard.ca or call 1-877-378-6123 to learn about PRESTO and to register for a child’s card.

Learn more about travelling on HSR with PRESTO
Call: 905-546-CITY (2489)
Email: hsrserve@hamilton.ca
Visit: hamilton.ca/prest