HPL App FAQs

  • General Questions

    In Settings, turn on Automatic App Updates. You can also download the update in Available Updates or delete your old version of the HPL App and install the new version.   

    If you have more questions, ask Staff in the branch, call 905-546-3200, email  AskHPL@hpl.ca, opens a new window or chat with us at hpl.ca.  

     

    The loan period for most circulating items is 21 days with following exceptions: 

    • Express DVDs, opens a new window –7 days 
    • Magazines –7 days (adult and children's, non-renewable) 
    • Park Passes –7 days 
    • Book Club Kits –42 days 
    • Home Library Serrvice members’ loan period –120 days 

    When you check out materials – at a branch self-checkout machine, at a Staff information desk, or with the HPL App – you will be notified of the due date by a paper slip, via email, or on the App. You can also check MyHPL, opens a new window for due dates.